Help & FAQs
SHOPPING INFORMATION
HOW WE’RE DIFFERENT: We work with thousands of different brands & merchants in China and we don’t store inventory in your country. Working this way helps us keep prices low, and it means we can offer varieties of products every day. Our usual Air Shipping time from order to delivery is 10-8 days via standard delivery. All shipping, customs and tax will be handled by Surmavaly.com.
You can order online through our website. Please click here to know how you can place an order on Surmavaly.
Size information is given on the description of the product page. With every page, there is a Size Guide button, you can see how to find the size information easily.
Once you add the product to shopping cart, click on checkout button, input shipping address, then you can see the Total Cost of the product.
You can pay using your Debit/Credit Card (Visa, Master, Amex, UnionPay), Paypal and Online Banking. All the payment is processed securely by sslcommerz.com
PAYMENT INFORMATION
Where is your show-room?If I want to check a product before buying how is that possible?
The receipt will be sent your email after ordering the product.
Please check this page to know about our return policy.
Yes we will restock the out of stock items.
Inside Dhaka you can ship anywhere your products but outside of Dhaka you will receive your product in to the courier office.